Frequently Asked Questions

Use your baby’s current weight and length with the ZB size chart rather than age alone. When your baby falls between two sizes, choose the larger size for comfort and longer use. Our team can also guide you before ordering.

Fabric composition is stated on each product page because it can vary by article. ZB focuses on soft, comfortable materials suitable for delicate baby clothing. Please review the individual product description and care instructions before ordering.

Selected designs are made for easier dressing and practical access around tiny babies. Features vary by product, so check the product description and images for the exact closure and construction. ZB clothing is not a medical device.

Standard Delivery: 3–6 working days after customer confirmation. Express Delivery: 1–3 working days after customer confirmation. The estimate includes processing and transit and applies to prepaid and COD orders. Working days are Monday to Saturday, excluding public holidays in Pakistan. The next working day after confirmation is day one. See our Shipping Policy.

Refunds are for verified ZB errors, supported by proof and inspection where needed. No change-of-mind refund is offered. A customer-selected wrong size may qualify for one same-article size exchange, subject to stock, after verification that the item is unused, unwashed and has original tags attached. The customer pays return and replacement delivery charges. Request ordinary claims and size exchanges within 3 working days after delivery. Read the full policy for evidence, conditions and mandatory-rights exceptions.

You may cancel before actual courier handover. Packing or generating a shipping label alone does not prevent cancellation. After handover, ZB can request interception but cannot guarantee recovery. Any applicable recovery charges must be disclosed, lawful and agreed. See our Shipping Policy.

Tracking details are shared when they become available after dispatch. You may also contact the ZB team with your order number for an update.