Frequently Asked Questions

Use your baby’s current weight and length with the ZB size chart rather than age alone. When your baby falls between two sizes, choose the larger size for comfort and longer use. Our team can also guide you before ordering.

Fabric composition is stated on each product page because it can vary by article. ZB focuses on soft, comfortable materials suitable for delicate baby clothing. Please review the individual product description and care instructions before ordering.

Selected designs are made for easier dressing and practical access around tiny babies. Features vary by product, so check the product description and images for the exact closure and construction. ZB clothing is not a medical device.

Available delivery and payment options are shown at checkout. Delivery estimates begin after dispatch and can vary by location, courier operations, holidays, and other service conditions.

Return or exchange eligibility depends on the condition of the item and the store policy. Contact ZB promptly if you receive a wrong or defective item. Keep the packaging and order details, and record an unboxing video where required for claim verification.

Contact the ZB team as soon as possible. We will try to assist before dispatch, but cancellation cannot be guaranteed once an order has entered packing or has been handed to the courier.

Tracking details are shared when they become available after dispatch. You may also contact the ZB team with your order number for an update.