Shipping policy
Shipping & Delivery Policy
Effective Date: 27 April 2026
Brand: ZB — The Zahra Batool
Website: www.thezahrabatool.com
1. Delivery Area
ZB delivers across Pakistan through available courier partners.
Delivery availability may vary depending on city, area, courier serviceability, and operational conditions.
2. Delivery Charges
Delivery charges will be shown at checkout or communicated before order confirmation.
ZB may offer free shipping, discounted shipping, or promotional delivery rates from time to time.
3. Delivery Timeline
Estimated delivery timelines are:
- Online paid orders: usually 3–4 working days after order confirmation
- Cash on Delivery orders: usually 5–7 working days after successful order verification
Delivery timelines may vary for remote areas or due to courier delays, holidays, weather, strikes, road blockages, incorrect address, customer unavailability, or other circumstances beyond ZB’s control.
4. Order Dispatch
Once your order is confirmed and processed, it will be packed and handed over to the courier.
A tracking number may be shared through SMS, WhatsApp, email, or any available communication channel after dispatch.
5. Failed Delivery
If the courier attempts delivery and the customer is unavailable, does not answer calls, refuses delivery, or provides incorrect details, the parcel may be returned to ZB.
In such cases, re-delivery may require additional courier charges.
6. Customer Responsibility
Customers are responsible for providing complete and accurate delivery information, including:
- Full name
- Phone number
- Complete address
- City
- Area
- Nearby landmark, where helpful
- Any special delivery instructions
ZB is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
7. Courier Delays
ZB will make reasonable efforts to support customers in tracking delayed parcels. However, courier delays after dispatch are not fully under ZB’s control.