Shipping policy
Shipping & Delivery Policy
Effective date: 18 October 2026. These terms apply to orders placed from this date. Earlier orders retain the terms that applied when they were placed. Brand: ZB — The Zahra Batool.
1. Delivery after customer confirmation
- Standard Delivery: 3–6 working days after the customer confirms the order.
- Express Delivery: 1–3 working days after the customer confirms the order.
These are the delivery estimates for the service selected, including order processing and courier transit. They apply to both prepaid and Cash on Delivery orders; payment type does not create a different delivery timetable. Express is available only where offered and serviceable.
Working days are Monday to Saturday, excluding public holidays in Pakistan. The next working day after confirmation is day one. Customer confirmation means approval of the final items, sizes, quantities and delivery details. An automatic order-received email or payment alone is not customer confirmation. Any required prepaid payment verification must be completed before the order is confirmed for processing.
If you request changes after confirmation, we confirm the revised order and any changed delivery estimate with you. We will notify you of a known service restriction or delay. Weather, public holidays, road closures or courier disruption can affect estimates; these do not remove your rights if goods are not supplied.
2. Delivery area and charges
We deliver within Pakistan where our courier partners provide service. Available delivery options and charges are shown at checkout or agreed before confirmation. We do not add an unagreed delivery charge or substitute a more expensive service without consent.
3. Dispatch and tracking
We pack confirmed orders and hand them to the courier. A booking or shipping label is not proof of dispatch or delivery. Tracking is shared when available. Please provide a complete address, city, correct phone number and useful landmark, and respond to delivery calls.
4. Delayed, lost or disputed deliveries
Contact ZB if the delivery estimate has passed or tracking shows delivery but you have not received the parcel. We investigate with the courier and review available delivery proof. We give you an update and a proposed resolution date. A verified lost or undelivered parcel is resolved with an agreed replacement or refund of the undelivered goods and relevant delivery charges; you do not have to pursue the courier yourself. A delivered scan alone does not settle a disputed-delivery claim.
5. Failed delivery or incorrect details
If incorrect customer details, unavailability or refusal cause a parcel to return, we review the circumstances before arranging another attempt. Any actual additional return or redelivery cost that is lawfully payable is disclosed and agreed; there are no arbitrary penalties. Repeated unjustified refusals may result in prepaid-only future orders. ZB or courier errors are handled separately.
6. Cancellation and returns
You may request cancellation before actual courier handover. Packing or a generated label alone does not prevent cancellation. After handover, we may request interception but cannot guarantee it. We explain any applicable, disclosed and lawful recovery charges before agreeing the resolution. Verified prepaid amounts for a cancellation accepted before handover or an order ZB cannot supply are refunded under our Return, Refund & Size Exchange Policy.
Do not send returns to an unconfirmed address. For customer-selected size exchanges, the customer pays return and replacement delivery charges. For verified ZB errors, ZB pays reasonable necessary costs through the approved return route. Doorstep exchange, opening a parcel before payment or reverse pickup is available only if expressly confirmed for that shipment.
Nothing in this policy limits rights or remedies that cannot legally be excluded.
Contact ZB at management@thezahrabatool.com or WhatsApp +92 303 3410069. Include your order number and the phone number used for the order.