Terms of service

Terms & Conditions

Effective Date: 18 October 2026
Brand: ZB — The Zahra Batool
Website: www.thezahrabatool.com
Contact: management@thezahrabatool.com | 0303-3410069

Welcome to ZB — The Zahra Batool, a clothing brand created for premature, low birth weight, early baby, and newborn babies.

ZB was born from a real parent journey and a simple belief: tiny babies deserve clothing that fits them gently, respects their delicate needs, and gives parents more comfort during an already emotional stage of life.

By visiting our website, browsing our products, placing an order, or using our services, you agree to the following Terms & Conditions.

1. General

ZB — The Zahra Batool operates this website to sell baby clothing and related products in Pakistan.

We reserve the right to update, change, suspend, or remove any part of these Terms & Conditions at any time. The latest version published on our website will apply to all future orders.

By continuing to use our website after changes are posted, you agree to the updated Terms & Conditions.

2. Our Products & Brand Purpose

ZB designs and sells clothing for premature, low birth weight, early baby, and newborn babies. Our products may include full body suits, half body suits, rompers, shirts, diaper covers, socks, mittens, caps, and other baby clothing or accessories.

Our focus is on:

  • Soft and gentle fabrics
  • Better fit for tiny babies
  • Parent-friendly dressing
  • Thoughtful design for delicate babies
  • Clothing options for premature and low birth weight babies, where standard newborn sizes may not fit properly

ZB products are clothing items only. They are not medical devices, treatment products, hospital equipment, or substitutes for professional medical advice.

3. Medical & NICU Disclaimer

ZB clothing is designed with care for delicate babies, but it is not a medical product.

If your baby is premature, admitted in NICU, has feeding tubes, IV lines, PICC lines, oxygen support, skin sensitivity, allergies, wounds, or any medical condition, you must follow the advice of your doctor, nurse, hospital, or healthcare professional before using any clothing.

ZB does not claim that its products treat, prevent, cure, or manage any medical condition.

4. Safe Sleep & Baby Safety Disclaimer

ZB products are not certified or marketed as safe sleep products, sleep safety devices, anti-SIDS products, breathing support products, temperature-regulating medical garments, or suffocation-prevention products.

Our clothing should not be considered a replacement for safe sleep practices recommended by doctors, hospitals, or child safety authorities.

Parents and caregivers are responsible for ensuring that:

  • The baby is dressed appropriately for the weather and room temperature
  • The baby does not overheat
  • Clothing is not too tight or restrictive
  • Loose items are not used in a way that may create risk
  • Caps, mittens, socks, or accessories are used with proper supervision
  • Any clothing used during sleep is suitable according to the baby’s age, condition, and medical advice
  • Safe sleep guidance from healthcare professionals is followed at all times

ZB is not responsible for any harm caused by improper use, unsafe sleep practices, overheating, suffocation hazards, loose bedding, incorrect sizing, or failure to follow professional medical advice.

5. Product Information & Accuracy

We make reasonable efforts to display product images, colors, sizes, descriptions, prices, and availability accurately.

However, slight variations may occur due to:

  • Lighting during photography
  • Screen/display settings
  • Fabric batches
  • Print placement
  • Stitching tolerance
  • Manual measurement differences
  • Production variations

Minor variations in shade, print position, fabric feel, or measurement are not considered defects unless they materially affect the use or quality of the product.

6. Size Selection and Confirmation

Choose ZB sizes using your baby’s current weight and body length and the product size guide; age is approximate. Check each article separately and ask us if unsure. Different sizes in one order may be intentional: confirm the final item-by-item selection. Payment or an order-received email alone is not customer confirmation.

A customer-selected wrong size is not a defect. One same-article size exchange may be approved after proof and condition checks, with return and replacement delivery charges paid by the customer. Wrong sizes supplied by ZB or verified incorrect ZB advice are assessed as ZB errors. See the Return, Refund & Size Exchange Policy.

7. Fabric, Skin Sensitivity & Allergy Disclaimer

ZB uses soft fabrics selected with babies in mind. However, every baby’s skin and health condition is different.

ZB is not responsible for rashes, allergies, irritation, discomfort, redness, itching, or any skin reaction caused by:

  • Individual skin sensitivity
  • Existing medical conditions
  • Detergents or fabric softeners
  • Environmental factors
  • Heat or sweating
  • Improper washing
  • Prolonged use
  • Any factor outside our control

Parents and caregivers are advised to:

  • Wash new garments before first use
  • Use mild baby-friendly detergent
  • Avoid bleach, harsh chemicals, strong perfumes, and fabric softeners
  • Stop using the garment immediately if irritation appears
  • Consult a pediatrician if any concern occurs

8. Pricing and Payment

Prices are in Pakistani Rupees. Use the payment methods offered at checkout. Prepaid funds must be verified and COD details checked before processing. The customer confirms the final order details. Prices, offers and availability may change for future orders; accepted orders are not repriced or substituted without agreement.

If an error or stock shortage prevents supply, we explain it and offer an agreed alternative or cancellation with refund of verified payment. Refund methods and processing follow our Return, Refund & Size Exchange Policy.

9. Cash on Delivery Verification

For COD orders, ZB may contact customers through phone call, WhatsApp, SMS, or email to verify the order.

If the customer does not respond, provides incomplete details, gives an incorrect address, or fails verification, ZB may hold or cancel the order.

Repeated fake orders, suspicious orders, or refusal to receive confirmed COD parcels may result in future COD restrictions.

10. Order Processing and Delivery

Standard Delivery: 3–6 working days after customer confirmation. Express Delivery: 1–3 working days after customer confirmation. These estimates include processing and transit and apply to both prepaid and COD orders. Working days are Monday to Saturday, excluding public holidays in Pakistan; the next working day is day one. Express availability, delays, tracking and failed deliveries are explained in our Shipping Policy.

11. Order Cancellation

You may cancel before actual courier handover. Packing or generating a label alone does not prevent cancellation. After handover, interception may be requested but is not guaranteed. Any applicable recovery charges must be disclosed, lawful and agreed. If ZB cancels or cannot supply an order, verified payment is refunded. See the Shipping Policy.

12. Product Care

Customers must follow care instructions provided with the product or on the website.

ZB is not responsible for damage caused by:

  • Harsh washing
  • Bleach
  • Hot water
  • Strong detergent
  • Fabric softener
  • Rough handling
  • Machine drying where not recommended
  • Ironing directly on prints
  • Mixing with dark colors
  • Improper storage
  • Normal wear and tear

13. Intellectual Property

All ZB brand names, logos, product designs, prints, images, videos, website content, packaging designs, written content, and creative material belong to ZB — The Zahra Batool unless otherwise stated.

No person, brand, store, reseller, or business may copy, reproduce, resell, modify, distribute, or commercially use ZB content or designs without written permission.

14. Returns, Refunds and Responsibility

Refunds for goods supplied are available for verified ZB errors under the Return, Refund & Size Exchange Policy, with evidence and inspection where needed. No change-of-mind refund is offered for correctly described products. Customer-selected size exchanges are subject to that policy’s unused, unwashed, tags-attached conditions and customer-paid return and replacement delivery charges.

ZB is not responsible for damage established to result from misuse, incorrect care or normal wear. Nothing in these terms, our care guidance or any disclaimer excludes mandatory liability or remedies. Genuine hidden defects are assessed on evidence; use, washing or an ordinary reporting deadline alone does not automatically remove legally protected rights. Courier investigations do not remove ZB’s responsibility to resolve verified non-delivery with the customer.

15. Governing Law and Complaints

These terms are governed by the applicable laws of Pakistan. Contact ZB for a written review of a complaint. Nothing here prevents access to a competent consumer authority or court, or changes any mandatory jurisdiction or claim period. Changes apply to future orders; the terms in force when an earlier order was placed remain applicable.

Contact ZB at management@thezahrabatool.com or WhatsApp +92 303 3410069. Include your order number and the phone number used for the order.