Privacy policy

Privacy Policy

Effective Date: 27 April 2026
Brand: ZB — The Zahra Batool
Website: www.thezahrabatool.com

ZB respects your privacy and is committed to protecting customer information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.

1. Information We Collect

We may collect the following information when you visit our website, place an order, contact us, or interact with our brand:

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Billing details
  • Order details
  • Payment confirmation details
  • WhatsApp or customer support messages
  • Website usage data
  • Device and browser information
  • IP address
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process orders
  • Confirm COD orders
  • Deliver parcels
  • Provide customer support
  • Send order updates
  • Handle returns, refunds, and exchanges
  • Improve our website and services
  • Prevent fraud and fake orders
  • Send promotional updates, where permitted
  • Improve advertising and customer experience

3. Sharing of Information

ZB does not sell customer personal information.

We may share necessary information with trusted third parties only when required for business operations, such as:

  • Courier companies
  • Payment processors
  • Shopify
  • Marketing and analytics tools
  • Customer support tools
  • IT and website service providers
  • Legal or regulatory authorities, if required by law

These parties receive only the information needed to perform their services.

4. Payment Information

Online payments are processed through third-party payment providers. ZB does not store full card details or sensitive banking information on its own systems.

Payment processing is subject to the terms and privacy policies of the relevant payment provider.

5. Marketing Communication

ZB may contact customers through WhatsApp, SMS, email, phone, or social media for:

  • Order confirmation
  • Delivery updates
  • Customer support
  • Product updates
  • Offers and promotions
  • Brand announcements

Customers may request to stop receiving promotional messages at any time.

However, order-related and service-related messages may still be sent when necessary.

6. Cookies & Tracking

Our website may use cookies and similar technologies to improve website performance, remember customer preferences, understand website traffic, and support advertising.

More details are provided in our separate Cookies Policy.

7. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no website, online platform, or digital transmission method is 100% secure. Customers use the website at their own risk.

8. Data Retention

We may keep customer information for as long as necessary to:

  • Complete orders
  • Provide support
  • Maintain records
  • Meet legal or tax obligations
  • Prevent fraud
  • Improve business operations

9. Customer Rights

Customers may contact us to:

  • Correct their personal information
  • Update delivery details
  • Request removal from promotional lists
  • Ask questions about their data

Some information may be retained where required for legal, accounting, tax, fraud prevention, or order record purposes.

10. Children’s Privacy

ZB sells products for babies, but our website is intended for use by adults, parents, guardians, and caregivers.

We do not knowingly collect personal information directly from children.

Cookies Policy

This Cookies Policy explains how ZB uses cookies and similar technologies on our website.

1. What Are Cookies?

Cookies are small files stored on your device when you visit a website. They help the website work properly, remember preferences, improve user experience, and understand how visitors use the site.

2. Types of Cookies We May Use

ZB may use the following types of cookies:

Essential Cookies

These cookies are required for the website to function properly. They may help with:

  • Shopping cart
  • Checkout
  • Login or account features
  • Security
  • Order processing
  • Website navigation

Without these cookies, some parts of the website may not work correctly.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website, such as which pages are visited, how customers move through the site, and where improvements are needed.

Marketing & Advertising Cookies

These cookies may help us show relevant ads, measure ad performance, retarget visitors, and understand customer interest through tools such as Meta, Google, Shopify, or other marketing platforms.

Functional Cookies

These cookies may remember your preferences, such as location, language, or previously viewed items.

3. Why We Use Cookies

We use cookies to:

  • Keep the website working properly
  • Improve shopping experience
  • Remember cart items
  • Analyze website traffic
  • Improve product pages
  • Measure marketing performance
  • Show relevant ads
  • Prevent fraud and abuse

4. Third-Party Cookies

Some cookies may be placed by third-party services connected to our website, such as:

  • Shopify
  • Payment providers
  • Courier or tracking tools
  • Google tools
  • Meta/Facebook/Instagram tools
  • Analytics platforms
  • Marketing apps

These third parties may use cookies according to their own privacy and cookie policies.

5. Managing Cookies

You can control or delete cookies through your browser settings.

You may also see a cookie banner or consent preference option on our website, depending on your location and the tools active on our store.

If you disable cookies, some website features may not work properly, including cart, checkout, saved preferences, or tracking.

6. Updates to This Policy

ZB may update this Cookies Policy from time to time. The latest version published on our website will apply.

7. Contact

For cookie-related questions, contact:

Email: management@thezahrabatool.com
Phone/WhatsApp: 0303-3410069